Returns

1. Window to request a return

You have 30 calendar days from the delivery date to start a return request. After that window, returns aren't accepted except in cases covered by the manufacturer's warranty.

2. Condition of the product

• Unused, not installed, and in its original packaging (including manuals, accessories and protective materials).
• No marks, scratches, dents or adhesive residue.
• Special made-to-order items (custom fixtures, custom tunable color, controls programmed for a specific integration) are not eligible for return, except for factory defects.

3. How to start a return

1. Write to proyectos@controllux.com.mx with your order number, a photo of the product and the reason for the return.
2. We'll reply within 48 business hours with the shipping label or delivery instructions.
3. Once we receive and verify the product at our warehouse, we process the refund through PayPal within 5 to 10 business days.

4. Shipping costs

Return shipping cost is covered by the customer, except in the following cases:

• Product with a factory defect.
• Wrong model, color or quantity shipped by us.
• Product damaged in transit.

In those cases, ControlLux covers the full return shipping label.

5. Product under manufacturer's warranty

Brands such as Lutron, Flos and others we distribute carry their own manufacturer's warranty (1 to 5 years depending on the case). If your product has a failure covered by warranty, we handle the claim directly with the brand on your behalf.

6. Partial refunds

Partial refunds apply (up to 80% of the value) when the product comes back outside its original packaging or shows minor signs of handling but is still resellable.

Contact

Any questions about your order or return, write to us at proyectos@controllux.com.mx or call 624 211 8478.

Last updated: August 2026.