Data deletion

1. What data we collect

When you message us on WhatsApp (ControlLux's business number) we receive your phone number, your WhatsApp profile name, and the content of the messages you send us. When you shop or browse controllux.com.mx we also collect your name, email, shipping address and billing data — full detail is in our privacy notice.

2. How to request deletion

You can ask us to delete your personal data through either of these channels:

• Email proyectos@controllux.com.mx with the subject "Data deletion".
• A WhatsApp message to the same number you wrote us from, stating that you want us to delete your information.

To process your request, include:

• Your full name.
• The phone number or email associated with your data (so we can locate it).
• If you placed an order, the order number or the email you purchased with (optional, it speeds up the search).

3. What we delete, and how long it takes

Once we've confirmed your identity, we delete your WhatsApp conversation history and your contact data from our systems within a maximum of 20 business days. We'll confirm through the same channel once it's done.

4. Exceptions

We can't delete data we're legally required to keep — for example, records from an already-invoiced purchase, which Mexico's SAT requires us to retain for 5 years. In that case we keep only what's necessary to meet that tax obligation and delete the rest.

This page covers data deletion specifically. To learn about all of your access, rectification, cancellation and objection rights (ARCO), see our privacy notice.

Last updated: August 2026.